Cancellation & Refund Policy

1. At a glance

All refunds are paid within 14 days.

2. If you cancel

2.1. You can cancel at any time before your trip starts by writing to Anastasia.definance@gmail.com. The date we receive your email is the date of cancellation.

2.2. More than 21 days before the start of the trip: we refund everything you have paid.

2.3. 21 days or less before the start of the trip: we do not refund any amount. From this point we have committed the costs of your place with our partners (accommodation, courts, coaches and transport).

2.4. If the remaining balance is not paid by its due date (21 days before the start), we may cancel your booking and keep the deposit.

2.5. Instead of cancelling, you can transfer your booking to another person who meets the conditions of the trip, if you tell us in writing at least 7 days before the start. Any extra costs caused by the transfer will be told to you in advance.

3. Illness, injury and other personal reasons

If you cannot travel because of illness, injury or any other personal reason, the terms in section 2 apply. This is why travel insurance with cancellation cover is strongly recommended. See our Insurance Requirements.

4. Unavoidable and extraordinary circumstances

4.1. If unavoidable and extraordinary circumstances at the destination, or in its immediate vicinity, significantly affect your trip or your travel to Tenerife, you may cancel before the start without paying any charge. We will refund everything you have paid, without additional compensation.

4.2. Unavoidable and extraordinary circumstances means situations beyond anyone's control whose consequences could not have been avoided, such as severe weather, natural disasters, epidemics, serious security problems or the closure of airports in Tenerife.

5. If we cancel

5.1. We may cancel a trip if the minimum number of participants shown for that trip is not reached. We will tell you in writing no later than:

• 20 days before the start, for trips lasting more than 6 days (for example the Premium Padel Camp);
• 7 days before the start, for trips lasting 2 to 6 days (for example the Padel Getaway);
• 48 hours before the start, for trips lasting less than 2 days.

5.2. We may also cancel a trip if we are prevented from carrying it out by unavoidable and extraordinary circumstances. We will tell you without undue delay.

5.3. In these cases we will refund everything you have paid within 14 days. In accordance with Article 160 of Royal Legislative Decree 1/2007, we are not liable for any additional compensation.

6. Costs we do not cover

When a trip is cancelled in any of the cases above, we refund only the amounts paid to us for the trip. We do not reimburse costs of services that are not part of your booking with us, including:

• flights and other transport to or from Tenerife;
• car rental;
• accommodation booked separately before or after the trip;
• travel insurance or other insurance bought separately;
• visas, travel documents or vaccinations;
• any other expenses or losses.

We recommend booking flights and other arrangements that can be changed or refunded, and taking out travel insurance with cancellation cover.

7. Unused services

If you leave the trip early, miss a session or do not use any part of the services included, no refund is due for the unused part, except where Spanish law provides otherwise.

8. How refunds are paid

Refunds are paid to the same card or bank account used for the payment, within 14 days.